General rates are available for viewing on the website here. Fees are not quoted until a Facilities Use Form has been submitted and reviewed by the Recreation Director.

The Recreation Department has an automated voice messaging service which lists information options that address many questions. If you push 0, you will get to through to the office. If we are not available to answer your call, please leave a detailed message including any questions, so we may call you back. During our beach season, if you are calling with a specific beach, swim lesson, or camp question, you may call NARA Park directly at 978-263-5519. Please note that staff may step briefly in and out of the NARA Park office.

Leagues and field permit holders are aware of the Town of Acton’s Field Use Weather Policy which is in effect at all times and must be abided by all user groups as outlined regardless of closure or non-closure by the Recreation Department. Email notices are not always issued. Please note that in the absence of a closure notice, the Field Weather Policy covers all weather conditions. INCLEMENT WEATHER FIELD USE POLICY: Field closings are the responsibility of the Acton Recreation Department during weekdays, and group users on weekends. Regardless of whether the field is officially closed or not, a practice or a game should not commence or continue on a field if: 

• The field has standing water on it (i.e. puddles). 
• Softball and baseball fields are often playable even with standing water on the infield (base paths should have no water). 
• By playing on the field, the players are or would be damaging the field beyond normal wear and tear (i.e. tearing up the turf, creating muddy areas, etc.). 
• Lightning is present. There is no exception to this rule. 
• The field is saturated with water. Saturation is when you step on the field and water seeps up to footprint, like a sponge.

REFUNDS & WITHDRAWALS: You may withdraw from a program up to 7 (seven) business days prior to the start date—a non-refundable administrative fee of $10 will be applied to all registrations. After that time, no refunds will be issued. All requests must be submitted in writing to the Recreation Department requesting withdrawal and refund request. Refund/Withdrawal requests are not submitted through instructor. It will take two-three weeks for a refund to be processed. Refunds will not be made for classes missed due to inclement weather or a participant’s inability to attend a makeup session or inability to participate due to medical condition after a program has started. Exception to policy: a written letter from a licensed physician excusing participant prior to start of a program. Some programs including NARA Beach, NARA Youth Summer Programs, show tickets and bus trips have different refund policies and will be duly noted in description and /or on form. Please inquire prior to any registration if you have any refund questions. 

CLASS CANCELLATION POLICY: Classes are cancelled if Acton-Boxborough Schools have closed due to weather. Notification via email for Recreation Dept. run programs will be made if a class is cancelled due to poor weather or field conditions. Programs run by instructors outside of the Recreation Department are responsible to notify participants of class cancellations. Efforts will be made to makeup weather cancelled classes, but are not guaranteed. Any class cancellations due to an illness of an instructor will be made-up or refunded. Refunds will not be offered due to a participant’s inability to partake in makeup sessions. 

BUS TRIPS: Bus trips will run if minimum amount of registrations are received. Many of our trips are merged with other local town departments to fill a bus to help meet the minimum required. If trip is cancelled due to the lack of minimum participants, a full refund will be issued. Please note that pickup/drop-off locations are subject to change if adequate number of registrations are not received for a pickup location in Acton. Refunds will not be issued for a non-Acton pickup/drop-off location. In the event of illness, a trip can be transferred but not refunded once commitment has been made. If you have any refund questions, please inquire prior to signing up. All changes and special requests must be completed in writing up to 30 days prior to the trip and are subject to a cancellation fee per person, noted on each bus trip description. No refunds will be issued with less than 30 days notice.

Please check the Recreation Department main page of the website for announcements on cancellations or postponements. When an event is held on a weekend, announcements on our phone line are not always possible, so please check our website. New dates for postponed activities will be listed on the website as soon as they are arranged/confirmed.

The office is generally staffed from 8AM-5PM Monday-Thursday, and 8AM-12PM on Fridays. Due to running recreational programs and off-site meetings, the office may be closed during these times. There is a mail slot in our door for any paperwork you wish to drop off (secure to Recreation) for us to receive. Forms for programs are located within the bins outside the office. When Town Hall is closed, you may leave registration forms or other paperwork for Recreation (please note “Recreation” on envelope) in the mail drop located within the doorway of the ground floor entrance.